AI that turns health data into personalized insights
Coverage Compass makes health plan information easier to understand. It uses AI and RAG to analyze plans, explain coverage, estimate costs and answer questions in real time — by text or voice — helping people make more confident healthcare decisions.
- Client
- NDA
- Industry
- HealthTech
- Services
- AI development
- Team
- 5 members
The challenge
Understanding health insurance is difficult — for individuals and for businesses.
Health plan documents are full of complex terminology, unclear coverage details and cost structures that are hard to compare.
Health plan documents were difficult to understand.
Users needed clearer insight into coverage and out-of-pocket costs.
Support teams handled too many repetitive plan questions.
Plan comparison was a manual and time-consuming process.
What we built
An AI-powered health plan assistant that uses RAG, text and voice to deliver personalized coverage insights.
Users upload their health plan documents and get clear, personalized explanations of deductibles, co-pays, out-of-pocket costs and coverage — context-aware answers based on their specific plan.
Answers from your own plan
RAG and AI-powered analysis ground every answer in the user's uploaded health plan.
Text or voice, any language
LiveKit enables real-time voice interaction and multilingual support alongside text chat.
Costs and comparison
Cost estimates based on location and insurance details, plus plan comparison for preloaded plans — including family-plan scenarios.
Health plan information, clearer and easier to access
Instant plan insights
Clear AI-powered explanations of coverage and costs.
Voice-enabled access
Real-time voice interaction and multilingual support.
Reduced support workload
Automated answers take repetitive questions off support teams.
Smarter plan comparison
Compare plans and get cost-based recommendations.
Complex healthcare information, made relevant — without asking AI to make the final medical decision.